Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 242 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) loud TV behind you (d) eating while on a call
2. 2.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
3. 3.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
4. 4.True or false: “muting when not talking” shows good call manners. (a) True (b) False
5. 5.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
8. 8.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) side talk during a call (d) loud TV behind you
9. 9.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) speaking clearly (d) calling late at night
10. 10.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) a quiet place for calls (d) muting when not talking
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) “Is this a good time?” (d) eating while on a call
12. 12.🔍 Which is the odd one out? (a) a quiet place for calls (b) hanging up without bye (c) muting when not talking (d) camera at eye level
13. 13.True or false: “calling late at night” shows good call manners. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) “Is this a good time?” (d) speaking clearly
15. 15.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) eating while on a call (d) side talk during a call
16. 16.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) hanging up without bye (d) muting when not talking
17. 17.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
18. 18.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
19. 19.📞 Which of these shows good call manners? (a) muting when not talking (b) eating while on a call (c) hanging up without bye (d) calling late at night
20. 20.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
21. 21.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
22. 22.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
23. 23.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) “Who are you?” (d) hang up silently
24. 24.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
25. 25.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
26. 26.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
27. 27.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) eating while on a call (d) a quiet place for calls
28. 28.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) shouting into the phone (d) camera at eye level
29. 29.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
30. 30.True or false: “eating while on a call” shows good call manners. (a) True (b) False
31. 31.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
32. 32.True or false: “side talk during a call” shows good call manners. (a) True (b) False
33. 33.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
34. 34.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
35. 35.📞 Which of these shows poor call manners? (a) speaking clearly (b) loud TV behind you (c) “Is this a good time?” (d) muting when not talking
36. 36.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
37. 37.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) eating while on a call (d) hanging up without bye
39. 39.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) “Is this a good time?” (d) loud TV behind you
40. 40.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners

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