Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 243 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
2. 2.True or false: “calling late at night” shows poor call manners. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) camera at the ceiling (d) speaking clearly
4. 4.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) loud TV behind you (d) calling late at night
5. 5.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
6. 6.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
7. 7.📞 Which of these shows good call manners? (a) saying your name first (b) calling late at night (c) loud TV behind you (d) eating while on a call
8. 8.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) saying bye before ending (d) eating while on a call
9. 9.True or false: “side talk during a call” shows good call manners. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) saying bye before ending (d) side talk during a call
11. 11.📞 Which of these shows good call manners? (a) calling late at night (b) saying bye before ending (c) eating while on a call (d) side talk during a call
12. 12.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) side talk during a call (d) eating while on a call
13. 13.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
14. 14.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
15. 15.🔍 Which is the odd one out? (a) camera at eye level (b) loud TV behind you (c) speaking clearly (d) saying bye before ending
16. 16.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
17. 17.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
18. 18.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) saying your name first (d) speaking clearly
19. 19.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
20. 20.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
21. 21.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) eating while on a call (d) side talk during a call
23. 23.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
24. 24.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
25. 25.True or false: “camera at eye level” shows good call manners. (a) False (b) True
26. 26.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
27. 27.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
28. 28.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
29. 29.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
30. 30.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) camera at the ceiling (d) saying your name first
31. 31.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
32. 32.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
33. 33.📞 Which of these shows poor call manners? (a) muting when not talking (b) side talk during a call (c) saying your name first (d) speaking clearly
34. 34.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) calling late at night (d) saying bye before ending
35. 35.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
36. 36.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
37. 37.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
38. 38.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
39. 39.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
40. 40.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person

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