Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 244 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
2. 2.📞 Which of these shows poor call manners? (a) speaking clearly (b) side talk during a call (c) a quiet place for calls (d) saying your name first
3. 3.True or false: “saying your name first” shows poor call manners. (a) True (b) False
4. 4.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
5. 5.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
6. 6.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
7. 7.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
8. 8.📞 Which of these shows good call manners? (a) muting when not talking (b) shouting into the phone (c) calling late at night (d) loud TV behind you
9. 9.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
10. 10.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
11. 11.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
12. 12.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) saying bye before ending (d) shouting into the phone
13. 13.True or false: “calling late at night” shows good call manners. (a) False (b) True
14. 14.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
15. 15.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) calling late at night (d) speaking clearly
16. 16.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) “Is this a good time?” (d) loud TV behind you
18. 18.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) camera at the ceiling (d) calling late at night
19. 19.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
20. 20.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
21. 21.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) camera at eye level (d) hanging up without bye
22. 22.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
23. 23.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
24. 24.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
25. 25.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
26. 26.True or false: “camera at eye level” shows good call manners. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) saying your name first (d) hanging up without bye
28. 28.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
29. 29.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at eye level (c) hanging up without bye (d) eating while on a call
30. 30.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
31. 31.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
32. 32.📞 Which of these shows good call manners? (a) saying your name first (b) eating while on a call (c) hanging up without bye (d) calling late at night
33. 33.True or false: “saying your name first” shows good call manners. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) eating while on a call (d) camera at eye level
35. 35.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) loud TV behind you (d) eating while on a call
36. 36.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) shouting into the phone (d) calling late at night
37. 37.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) saying bye before ending (d) hanging up without bye
38. 38.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
39. 39.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) saying your name first (d) loud TV behind you
40. 40.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners

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