Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 245 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
2. 2.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
3. 3.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) “Is this a good time?” (d) hanging up without bye
4. 4.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at eye level (c) loud TV behind you (d) a quiet place for calls
5. 5.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) camera at the ceiling (d) saying bye before ending
6. 6.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
7. 7.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
8. 8.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) camera at the ceiling (d) saying bye before ending
9. 9.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
10. 10.📞 Which of these shows good call manners? (a) calling late at night (b) a quiet place for calls (c) eating while on a call (d) hanging up without bye
11. 11.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) your own mood (d) only the time
12. 12.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) calling late at night (d) saying your name first
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
14. 14.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
15. 15.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
16. 16.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) camera at the ceiling (d) loud TV behind you
17. 17.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
18. 18.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
19. 19.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
20. 20.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) camera at eye level (d) calling late at night
21. 21.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
23. 23.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
24. 24.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
25. 25.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
26. 26.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
27. 27.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
28. 28.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) speaking clearly (d) “Is this a good time?”
29. 29.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
30. 30.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) saying your name first (d) camera at the ceiling
31. 31.True or false: “saying your name first” shows poor call manners. (a) True (b) False
32. 32.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) saying your name first (d) eating while on a call
33. 33.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
34. 34.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
35. 35.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) muting when not talking (d) calling late at night
36. 36.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) side talk during a call (d) saying your name first
37. 37.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
38. 38.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
39. 39.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
40. 40.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False

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