Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 246 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
2. 2.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
3. 3.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
4. 4.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
5. 5.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at the ceiling (c) muting when not talking (d) a quiet place for calls
6. 6.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) loud TV behind you (d) calling late at night
8. 8.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) a quiet place for calls (d) calling late at night
10. 10.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
11. 11.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
12. 12.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) eating while on a call (d) saying your name first
13. 13.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) “Is this a good time?” (d) eating while on a call
14. 14.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
15. 15.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 999999 (d) 123
16. 16.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
17. 17.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
18. 18.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
19. 19.📞 Which of these shows poor call manners? (a) side talk during a call (b) “Is this a good time?” (c) camera at eye level (d) a quiet place for calls
20. 20.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) a quiet place for calls (d) shouting into the phone
21. 21.True or false: “muting when not talking” shows good call manners. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) saying your name first (d) hanging up without bye
23. 23.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
24. 24.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) eating while on a call (d) hanging up without bye
25. 25.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
26. 26.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) speaking clearly (d) calling late at night
27. 27.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
28. 28.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
29. 29.📞 Which of these shows poor call manners? (a) saying your name first (b) hanging up without bye (c) “Is this a good time?” (d) camera at eye level
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) saying bye before ending (d) saying your name first
31. 31.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) “Is this a good time?” (d) muting when not talking
33. 33.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) hanging up without bye (d) muting when not talking
35. 35.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
36. 36.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
37. 37.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) loud TV behind you (d) hanging up without bye
39. 39.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
40. 40.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer

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