Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 247 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
3. 3.True or false: “calling late at night” shows good call manners. (a) True (b) False
4. 4.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
5. 5.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
6. 6.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
7. 7.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
9. 9.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
10. 10.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
11. 11.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
12. 12.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) “Is this a good time?” (d) side talk during a call
13. 13.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
14. 14.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
15. 15.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
16. 16.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
17. 17.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) “Is this a good time?” (d) camera at the ceiling
18. 18.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
19. 19.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
20. 20.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
21. 21.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
22. 22.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
23. 23.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) eating while on a call (d) speaking clearly
24. 24.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
25. 25.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
26. 26.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
27. 27.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
28. 28.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) hanging up without bye (d) saying bye before ending
30. 30.🔍 Which is the odd one out? (a) calling late at night (b) muting when not talking (c) camera at eye level (d) a quiet place for calls
31. 31.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) speaking clearly (d) side talk during a call
33. 33.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) shouting into the phone (d) muting when not talking
34. 34.📞 Which of these shows good call manners? (a) muting when not talking (b) side talk during a call (c) loud TV behind you (d) camera at the ceiling
35. 35.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
36. 36.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
37. 37.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) “Is this a good time?” (d) camera at the ceiling
38. 38.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying bye before ending (c) “Is this a good time?” (d) saying your name first
39. 39.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) loud TV behind you (d) speaking clearly
40. 40.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise

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