Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 248 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) shouting into the phone (d) hanging up without bye
2. 2.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
3. 3.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) loud TV behind you (d) saying your name first
4. 4.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
5. 5.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
6. 6.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) your own mood (d) only the time
7. 7.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) eating while on a call (d) camera at eye level
8. 8.True or false: “saying your name first” shows good call manners. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) calling late at night (d) saying bye before ending
10. 10.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
11. 11.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
12. 12.True or false: “saying your name first” shows poor call manners. (a) True (b) False
13. 13.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) calling late at night (d) speaking clearly
14. 14.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) loud TV behind you (c) speaking clearly (d) muting when not talking
15. 15.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
16. 16.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
17. 17.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) “Is this a good time?” (d) shouting into the phone
18. 18.True or false: “muting when not talking” shows good call manners. (a) False (b) True
19. 19.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
20. 20.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
21. 21.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
22. 22.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
23. 23.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
24. 24.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
25. 25.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying your name first (c) “Is this a good time?” (d) camera at eye level
26. 26.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
27. 27.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
28. 28.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
29. 29.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) hang up silently (d) call again and again
30. 30.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) loud TV behind you (d) saying bye before ending
32. 32.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
33. 33.📞 Which of these shows good call manners? (a) muting when not talking (b) side talk during a call (c) calling late at night (d) camera at the ceiling
34. 34.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) “Is this a good time?” (d) shouting into the phone
35. 35.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) speaking clearly (d) hanging up without bye
36. 36.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
37. 37.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
38. 38.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
39. 39.True or false: “eating while on a call” shows good call manners. (a) True (b) False
40. 40.True or false: “muting when not talking” shows poor call manners. (a) False (b) True

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students