Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 249 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
2. 2.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) camera at the ceiling (d) saying your name first
3. 3.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) muting when not talking (d) shouting into the phone
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) muting when not talking (d) calling late at night
5. 5.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
6. 6.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
7. 7.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
8. 8.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
9. 9.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
10. 10.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
11. 11.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
12. 12.📞 Which of these shows good call manners? (a) speaking clearly (b) shouting into the phone (c) calling late at night (d) camera at the ceiling
13. 13.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) shouting into the phone (d) camera at eye level
14. 14.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
15. 15.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) eating while on a call (d) hanging up without bye
17. 17.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) a quiet place for calls (d) camera at the ceiling
18. 18.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
19. 19.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
21. 21.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
22. 22.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
23. 23.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
24. 24.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) “Is this a good time?” (d) camera at eye level
27. 27.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) shouting into the phone (d) muting when not talking
28. 28.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) a quiet place for calls (d) side talk during a call
29. 29.📞 Which of these shows poor call manners? (a) eating while on a call (b) speaking clearly (c) camera at eye level (d) saying your name first
30. 30.True or false: “camera at eye level” shows good call manners. (a) False (b) True
31. 31.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
32. 32.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
33. 33.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) camera at the ceiling (d) speaking clearly
34. 34.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) camera at the ceiling (d) a quiet place for calls
35. 35.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
36. 36.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
37. 37.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
38. 38.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) side talk during a call (d) “Is this a good time?”
39. 39.True or false: “calling late at night” shows good call manners. (a) True (b) False
40. 40.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students