Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 250 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) a quiet place for calls (d) side talk during a call
2. 2.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
3. 3.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
4. 4.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
5. 5.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
6. 6.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
7. 7.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) switch off the screen (d) leave the class
8. 8.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) loud TV behind you (d) “Is this a good time?”
9. 9.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) eating while on a call (d) “Is this a good time?”
10. 10.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
11. 11.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
13. 13.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) muting when not talking (d) speaking clearly
14. 14.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
15. 15.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
16. 16.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
17. 17.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
18. 18.🔍 Which is the odd one out? (a) camera at the ceiling (b) muting when not talking (c) hanging up without bye (d) loud TV behind you
19. 19.📞 Which of these shows poor call manners? (a) eating while on a call (b) a quiet place for calls (c) camera at eye level (d) speaking clearly
20. 20.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
21. 21.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
22. 22.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) camera at eye level (d) hanging up without bye
23. 23.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying your name first (c) eating while on a call (d) loud TV behind you
24. 24.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) calling late at night (d) “Is this a good time?”
25. 25.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
26. 26.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
27. 27.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
28. 28.📞 Which of these shows good call manners? (a) loud TV behind you (b) speaking clearly (c) camera at the ceiling (d) side talk during a call
29. 29.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
30. 30.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
31. 31.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
32. 32.📞 Which of these shows good call manners? (a) calling late at night (b) muting when not talking (c) eating while on a call (d) shouting into the phone
33. 33.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) a quiet place for calls (d) hanging up without bye
34. 34.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
35. 35.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) saying bye before ending (d) calling late at night
36. 36.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) shouting into the phone (d) “Is this a good time?”
37. 37.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) speaking clearly (d) hanging up without bye
39. 39.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) speaking clearly (d) camera at the ceiling
40. 40.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) “Sorry, wrong number.” (d) hang up silently

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