Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 26 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
2. 2.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
3. 3.True or false: “side talk during a call” shows good call manners. (a) True (b) False
4. 4.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
5. 5.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
7. 7.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
8. 8.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
9. 9.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
10. 10.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
11. 11.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
12. 12.📞 Which of these shows good call manners? (a) camera at eye level (b) eating while on a call (c) side talk during a call (d) camera at the ceiling
13. 13.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
14. 14.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) shouting into the phone (d) speaking clearly
15. 15.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) saying your name first (d) eating while on a call
16. 16.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
17. 17.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
18. 18.📞 Which of these shows good call manners? (a) speaking clearly (b) side talk during a call (c) eating while on a call (d) camera at the ceiling
19. 19.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) shouting into the phone (d) camera at eye level
20. 20.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) hanging up without bye (d) eating while on a call
21. 21.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
22. 22.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
23. 23.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
24. 24.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
25. 25.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) saying your name first (d) hanging up without bye
26. 26.📞 Which of these shows good call manners? (a) a quiet place for calls (b) eating while on a call (c) calling late at night (d) camera at the ceiling
27. 27.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) saying bye before ending (d) camera at the ceiling
29. 29.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
30. 30.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
31. 31.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
32. 32.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
33. 33.📞 Which of these shows good call manners? (a) eating while on a call (b) saying bye before ending (c) calling late at night (d) shouting into the phone
34. 34.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
35. 35.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at the ceiling (c) shouting into the phone (d) hanging up without bye
36. 36.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
37. 37.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
38. 38.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
39. 39.True or false: “camera at eye level” shows good call manners. (a) False (b) True
40. 40.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school

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