Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 251 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) speaking clearly (d) loud TV behind you
2. 2.True or false: “saying your name first” shows good call manners. (a) False (b) True
3. 3.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
4. 4.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) saying bye before ending (d) eating while on a call
5. 5.🔍 Which is the odd one out? (a) saying your name first (b) side talk during a call (c) eating while on a call (d) hanging up without bye
6. 6.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
7. 7.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
8. 8.True or false: “muting when not talking” shows good call manners. (a) False (b) True
9. 9.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) muting when not talking (d) loud TV behind you
11. 11.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
12. 12.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
13. 13.True or false: “side talk during a call” shows good call manners. (a) True (b) False
14. 14.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
15. 15.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
17. 17.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
18. 18.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
20. 20.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
21. 21.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
22. 22.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) camera at eye level (d) hanging up without bye
23. 23.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
25. 25.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) camera at eye level (d) camera at the ceiling
27. 27.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
28. 28.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) calling late at night (d) loud TV behind you
29. 29.📞 Which of these shows good call manners? (a) hanging up without bye (b) “Is this a good time?” (c) camera at the ceiling (d) loud TV behind you
30. 30.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) calling late at night (d) loud TV behind you
31. 31.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
32. 32.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
33. 33.📞 Which of these shows good call manners? (a) side talk during a call (b) saying bye before ending (c) shouting into the phone (d) loud TV behind you
34. 34.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
36. 36.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) eating while on a call (d) hanging up without bye
37. 37.📞 Which of these shows poor call manners? (a) camera at eye level (b) eating while on a call (c) muting when not talking (d) “Is this a good time?”
38. 38.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
39. 39.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
40. 40.True or false: “camera at eye level” shows good call manners. (a) False (b) True

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