Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 252 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
2. 2.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
3. 3.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) camera at eye level (d) loud TV behind you
4. 4.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
5. 5.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
6. 6.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
8. 8.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
9. 9.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
10. 10.📞 Which of these shows good call manners? (a) camera at eye level (b) hanging up without bye (c) eating while on a call (d) loud TV behind you
11. 11.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) calling late at night (d) saying bye before ending
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
14. 14.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
16. 16.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) hanging up without bye (d) saying your name first
17. 17.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) muting when not talking (d) hanging up without bye
18. 18.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) eating while on a call (d) saying bye before ending
19. 19.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) “Is this a good time?” (d) loud TV behind you
20. 20.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
21. 21.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
22. 22.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
23. 23.True or false: “muting when not talking” shows good call manners. (a) False (b) True
24. 24.True or false: “calling late at night” shows good call manners. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) loud TV behind you (d) saying bye before ending
26. 26.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
27. 27.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
28. 28.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
29. 29.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
30. 30.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
31. 31.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
32. 32.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
33. 33.True or false: “saying your name first” shows good call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
35. 35.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) speaking clearly (d) loud TV behind you
36. 36.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
37. 37.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
38. 38.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
39. 39.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
40. 40.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners

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