Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 253 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) speaking clearly (d) side talk during a call
2. 2.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
3. 3.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
4. 4.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) hanging up without bye (d) side talk during a call
5. 5.🔍 Which is the odd one out? (a) saying bye before ending (b) loud TV behind you (c) camera at eye level (d) a quiet place for calls
6. 6.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
7. 7.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
8. 8.📞 Which of these shows good call manners? (a) camera at eye level (b) shouting into the phone (c) eating while on a call (d) loud TV behind you
9. 9.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
10. 10.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
11. 11.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) muting when not talking (d) saying your name first
13. 13.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
14. 14.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
15. 15.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) eating while on a call (d) saying your name first
16. 16.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
17. 17.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
18. 18.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
20. 20.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
21. 21.True or false: “camera at eye level” shows good call manners. (a) False (b) True
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
23. 23.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) muting when not talking (d) loud TV behind you
24. 24.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
25. 25.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
26. 26.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
27. 27.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
28. 28.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) camera at the ceiling (d) muting when not talking
29. 29.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
30. 30.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) a quiet place for calls (d) hanging up without bye
31. 31.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) “Is this a good time?” (d) camera at the ceiling
32. 32.📞 Which of these shows good call manners? (a) shouting into the phone (b) speaking clearly (c) eating while on a call (d) hanging up without bye
33. 33.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) “Is this a good time?” (d) saying bye before ending
34. 34.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
35. 35.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
36. 36.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
37. 37.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) saying your name first (d) loud TV behind you
38. 38.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
39. 39.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
40. 40.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called

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