Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 254 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) shouting into the phone (d) muting when not talking
2. 2.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
3. 3.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
4. 4.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) muting when not talking (d) saying your name first
5. 5.🔍 Which is the odd one out? (a) saying bye before ending (b) loud TV behind you (c) side talk during a call (d) eating while on a call
6. 6.True or false: “speaking clearly” shows good call manners. (a) False (b) True
7. 7.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
8. 8.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
9. 9.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
10. 10.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
11. 11.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
12. 12.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
13. 13.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
14. 14.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
15. 15.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
16. 16.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) side talk during a call (d) camera at eye level
18. 18.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
19. 19.True or false: “saying your name first” shows poor call manners. (a) False (b) True
20. 20.📞 Which of these shows good call manners? (a) eating while on a call (b) saying your name first (c) side talk during a call (d) calling late at night
21. 21.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
22. 22.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
23. 23.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
24. 24.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
25. 25.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
26. 26.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) eating while on a call (d) hanging up without bye
27. 27.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) saying your name first (d) eating while on a call
28. 28.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
29. 29.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) loud TV behind you (d) speaking clearly
30. 30.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) shouting into the phone (d) a quiet place for calls
31. 31.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) loud TV behind you (d) calling late at night
32. 32.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
33. 33.True or false: “calling late at night” shows poor call manners. (a) False (b) True
34. 34.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) hanging up without bye (d) “Is this a good time?”
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) eating while on a call (d) speaking clearly
36. 36.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) saying your name first (d) camera at eye level
37. 37.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) camera at eye level (d) shouting into the phone
38. 38.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
39. 39.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
40. 40.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person

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