Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 255 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) saying bye before ending (d) loud TV behind you
2. 2.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
3. 3.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
4. 4.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) calling late at night (d) shouting into the phone
5. 5.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) tell them your school (d) chat for a while
6. 6.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
7. 7.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) hanging up without bye (c) side talk during a call (d) shouting into the phone
8. 8.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) loud TV behind you (d) muting when not talking
9. 9.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
10. 10.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
11. 11.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
12. 12.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
13. 13.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) a quiet place for calls (d) hanging up without bye
14. 14.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
15. 15.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) camera at the ceiling (d) hanging up without bye
16. 16.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying your name first (c) muting when not talking (d) speaking clearly
17. 17.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) a quiet place for calls (d) calling late at night
18. 18.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
19. 19.📞 Which of these shows good call manners? (a) side talk during a call (b) speaking clearly (c) camera at the ceiling (d) hanging up without bye
20. 20.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
21. 21.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) speaking clearly (d) hanging up without bye
22. 22.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) camera at eye level (d) loud TV behind you
23. 23.True or false: “calling late at night” shows poor call manners. (a) False (b) True
24. 24.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
25. 25.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
26. 26.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) muting when not talking (d) shouting into the phone
27. 27.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
28. 28.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
29. 29.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) saying your name first (d) speaking clearly
30. 30.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) saying your name first (d) eating while on a call
31. 31.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) muting when not talking (d) shouting into the phone
33. 33.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
34. 34.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
35. 35.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
36. 36.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
37. 37.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
38. 38.True or false: “saying your name first” shows poor call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
40. 40.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) camera at the ceiling (d) camera at eye level

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