Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 256 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) saying your name first (d) camera at eye level
2. 2.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
3. 3.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
4. 4.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
5. 5.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) muting when not talking (d) speaking clearly
6. 6.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) saying bye before ending (d) hanging up without bye
7. 7.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
8. 8.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
9. 9.True or false: “saying your name first” shows poor call manners. (a) False (b) True
10. 10.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
11. 11.True or false: “calling late at night” shows good call manners. (a) True (b) False
12. 12.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
13. 13.True or false: “muting when not talking” shows good call manners. (a) False (b) True
14. 14.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) chat for a while (d) tell them your school
15. 15.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) camera at the ceiling (d) speaking clearly
16. 16.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
17. 17.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
18. 18.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
19. 19.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) speaking clearly (d) eating while on a call
20. 20.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
21. 21.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
22. 22.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) saying bye before ending (d) saying your name first
23. 23.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) calling late at night (d) shouting into the phone
24. 24.True or false: “speaking clearly” shows good call manners. (a) True (b) False
25. 25.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
26. 26.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
27. 27.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
28. 28.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) hanging up without bye (d) eating while on a call
29. 29.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
30. 30.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
31. 31.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) “Is this a good time?” (d) calling late at night
33. 33.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) camera at eye level (d) hanging up without bye
34. 34.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) muting when not talking (d) eating while on a call
36. 36.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
37. 37.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
38. 38.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
39. 39.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
40. 40.True or false: “muting when not talking” shows poor call manners. (a) True (b) False

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