Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 257 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) muting when not talking (d) calling late at night
2. 2.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying your name first (c) eating while on a call (d) calling late at night
3. 3.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
4. 4.📞 Which of these shows good call manners? (a) camera at the ceiling (b) a quiet place for calls (c) hanging up without bye (d) side talk during a call
5. 5.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
6. 6.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) shouting into the phone (d) camera at eye level
7. 7.📞 Which of these shows poor call manners? (a) loud TV behind you (b) saying your name first (c) muting when not talking (d) saying bye before ending
8. 8.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
9. 9.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
10. 10.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
11. 11.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
12. 12.🔍 Which is the odd one out? (a) calling late at night (b) camera at the ceiling (c) hanging up without bye (d) camera at eye level
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
14. 14.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
15. 15.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) loud TV behind you (d) muting when not talking
16. 16.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
17. 17.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
18. 18.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) calling late at night (d) hanging up without bye
19. 19.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
20. 20.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) “Is this a good time?” (d) hanging up without bye
21. 21.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) side talk during a call (d) saying your name first
23. 23.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) camera at the ceiling (d) “Is this a good time?”
24. 24.True or false: “calling late at night” shows good call manners. (a) False (b) True
25. 25.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
26. 26.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
27. 27.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
28. 28.True or false: “calling late at night” shows poor call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
30. 30.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
31. 31.📞 Which of these shows good call manners? (a) speaking clearly (b) calling late at night (c) loud TV behind you (d) camera at the ceiling
32. 32.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
33. 33.True or false: “speaking clearly” shows good call manners. (a) True (b) False
34. 34.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) saying bye before ending (d) calling late at night
35. 35.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
36. 36.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
37. 37.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
38. 38.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
39. 39.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
40. 40.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) hanging up without bye (d) saying bye before ending

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students