Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 258 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
2. 2.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) loud TV behind you (d) speaking clearly
4. 4.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
5. 5.True or false: “side talk during a call” shows good call manners. (a) True (b) False
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
7. 7.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) shouting into the phone (d) hanging up without bye
8. 8.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
9. 9.True or false: “muting when not talking” shows good call manners. (a) False (b) True
10. 10.True or false: “calling late at night” shows poor call manners. (a) True (b) False
11. 11.True or false: “saying your name first” shows good call manners. (a) False (b) True
12. 12.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) shouting into the phone (d) camera at eye level
13. 13.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
14. 14.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) saying your name first (d) saying bye before ending
15. 15.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
16. 16.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
17. 17.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
18. 18.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
19. 19.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
21. 21.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
22. 22.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
23. 23.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) hanging up without bye (c) saying bye before ending (d) muting when not talking
24. 24.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
25. 25.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
26. 26.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) loud TV behind you (d) calling late at night
28. 28.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
29. 29.True or false: “speaking clearly” shows good call manners. (a) False (b) True
30. 30.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) “Is this a good time?” (d) camera at the ceiling
31. 31.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) saying bye before ending (d) muting when not talking
33. 33.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
34. 34.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) loud TV behind you (d) side talk during a call
35. 35.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
36. 36.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) camera at the ceiling (d) hanging up without bye
37. 37.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
38. 38.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) loud TV behind you
39. 39.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) saying your name first (d) eating while on a call
40. 40.📞 Which of these shows good call manners? (a) saying your name first (b) eating while on a call (c) side talk during a call (d) calling late at night

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