Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 259 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
2. 2.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
3. 3.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
4. 4.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
5. 5.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
6. 6.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) hanging up without bye (c) camera at eye level (d) saying bye before ending
7. 7.🔍 Which is the odd one out? (a) saying your name first (b) side talk during a call (c) camera at eye level (d) a quiet place for calls
8. 8.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
9. 9.📞 Which of these shows good call manners? (a) saying your name first (b) loud TV behind you (c) hanging up without bye (d) shouting into the phone
10. 10.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) saying your name first (d) hanging up without bye
12. 12.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
13. 13.True or false: “saying your name first” shows good call manners. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) hanging up without bye (d) saying your name first
15. 15.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) muting when not talking (d) “Is this a good time?”
17. 17.📞 Which of these shows poor call manners? (a) calling late at night (b) muting when not talking (c) speaking clearly (d) “Is this a good time?”
18. 18.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
19. 19.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) “Is this a good time?” (d) side talk during a call
20. 20.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
21. 21.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
22. 22.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
23. 23.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
24. 24.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
25. 25.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
26. 26.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) calling late at night (d) shouting into the phone
27. 27.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
28. 28.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
29. 29.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) hanging up without bye (d) speaking clearly
30. 30.📞 Which of these shows good call manners? (a) saying bye before ending (b) calling late at night (c) camera at the ceiling (d) side talk during a call
31. 31.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) camera at eye level (d) eating while on a call
32. 32.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) shouting into the phone (d) muting when not talking
33. 33.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
34. 34.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
35. 35.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
36. 36.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) hanging up without bye (d) speaking clearly
37. 37.True or false: “eating while on a call” shows good call manners. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) loud TV behind you (d) a quiet place for calls
39. 39.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
40. 40.True or false: “camera at eye level” shows good call manners. (a) True (b) False

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