Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 260 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
2. 2.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
3. 3.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
4. 4.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
5. 5.True or false: “eating while on a call” shows good call manners. (a) False (b) True
6. 6.📞 Which of these shows poor call manners? (a) side talk during a call (b) muting when not talking (c) speaking clearly (d) saying your name first
7. 7.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
10. 10.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
11. 11.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
12. 12.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
13. 13.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
14. 14.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) camera at the ceiling (d) “Is this a good time?”
15. 15.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
16. 16.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) eating while on a call (d) muting when not talking
17. 17.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
18. 18.True or false: “speaking clearly” shows good call manners. (a) True (b) False
19. 19.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) speaking clearly (d) hanging up without bye
20. 20.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
21. 21.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) muting when not talking (d) “Is this a good time?”
22. 22.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
23. 23.📞 Which of these shows poor call manners? (a) loud TV behind you (b) saying your name first (c) speaking clearly (d) camera at eye level
24. 24.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) camera at eye level (d) saying bye before ending
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) side talk during a call (d) a quiet place for calls
26. 26.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) shouting into the phone (d) “Is this a good time?”
27. 27.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
28. 28.📞 Which of these shows good call manners? (a) saying your name first (b) loud TV behind you (c) camera at the ceiling (d) calling late at night
29. 29.🔍 Which is the odd one out? (a) camera at eye level (b) loud TV behind you (c) hanging up without bye (d) camera at the ceiling
30. 30.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
31. 31.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
32. 32.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
33. 33.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) “Is this a good time?” (d) calling late at night
34. 34.True or false: “calling late at night” shows good call manners. (a) True (b) False
35. 35.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
36. 36.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
37. 37.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
38. 38.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
39. 39.True or false: “muting when not talking” shows good call manners. (a) False (b) True
40. 40.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) saying bye before ending (d) eating while on a call

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