Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 27 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
2. 2.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) side talk during a call (d) hanging up without bye
3. 3.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
4. 4.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
5. 5.📞 Which of these shows poor call manners? (a) side talk during a call (b) speaking clearly (c) “Is this a good time?” (d) saying your name first
6. 6.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) eating while on a call (d) shouting into the phone
8. 8.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) shout over the noise (d) switch off the screen
9. 9.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) “Is this a good time?” (d) hanging up without bye
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
11. 11.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
12. 12.📞 Which of these shows poor call manners? (a) shouting into the phone (b) “Is this a good time?” (c) speaking clearly (d) saying your name first
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) camera at eye level (d) eating while on a call
15. 15.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
16. 16.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
17. 17.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
18. 18.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
19. 19.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
20. 20.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
21. 21.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
22. 22.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
23. 23.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) speaking clearly (d) hanging up without bye
24. 24.True or false: “saying your name first” shows poor call manners. (a) True (b) False
25. 25.📞 Which of these shows poor call manners? (a) saying your name first (b) hanging up without bye (c) camera at eye level (d) muting when not talking
26. 26.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
27. 27.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
28. 28.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
29. 29.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) a quiet place for calls (d) calling late at night
30. 30.📞 Which of these shows poor call manners? (a) camera at eye level (b) loud TV behind you (c) muting when not talking (d) speaking clearly
31. 31.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
32. 32.True or false: “eating while on a call” shows good call manners. (a) False (b) True
33. 33.True or false: “camera at eye level” shows good call manners. (a) True (b) False
34. 34.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) loud TV behind you (d) camera at eye level
35. 35.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
36. 36.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) muting when not talking (d) camera at the ceiling
37. 37.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
38. 38.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) shouting into the phone (d) muting when not talking
39. 39.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) saying bye before ending (d) eating while on a call
40. 40.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer

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