Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 261 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
2. 2.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
3. 3.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
4. 4.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
5. 5.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
7. 7.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
8. 8.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) a quiet place for calls (d) “Is this a good time?”
9. 9.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
10. 10.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
11. 11.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
12. 12.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
13. 13.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) a quiet place for calls (d) loud TV behind you
15. 15.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
16. 16.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
17. 17.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) saying your name first (d) calling late at night
18. 18.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) shouting into the phone (d) camera at eye level
19. 19.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
20. 20.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) saying your name first (d) speaking clearly
22. 22.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) “Is this a good time?” (d) calling late at night
24. 24.📞 Which of these shows poor call manners? (a) shouting into the phone (b) speaking clearly (c) muting when not talking (d) saying your name first
25. 25.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
26. 26.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
27. 27.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
28. 28.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) speaking clearly (d) shouting into the phone
30. 30.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) hanging up without bye (d) a quiet place for calls
31. 31.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
32. 32.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) hanging up without bye (d) muting when not talking
34. 34.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
35. 35.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
36. 36.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
37. 37.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
38. 38.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) loud TV behind you (c) saying your name first (d) a quiet place for calls
40. 40.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer

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