Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 262 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “saying your name first” shows poor call manners. (a) True (b) False
2. 2.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) side talk during a call (d) saying your name first
3. 3.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
4. 4.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
5. 5.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
6. 6.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) shouting into the phone (d) speaking clearly
7. 7.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) hanging up without bye (d) saying bye before ending
8. 8.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
9. 9.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
10. 10.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
11. 11.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
12. 12.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
15. 15.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
16. 16.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) camera at the ceiling (d) “Is this a good time?”
17. 17.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
18. 18.📞 Which of these shows poor call manners? (a) eating while on a call (b) muting when not talking (c) camera at eye level (d) “Is this a good time?”
19. 19.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) shouting into the phone (d) hanging up without bye
20. 20.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) muting when not talking (d) calling late at night
21. 21.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
22. 22.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) “Is this a good time?” (d) hanging up without bye
23. 23.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) hanging up without bye (d) a quiet place for calls
25. 25.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) calling late at night (d) a quiet place for calls
26. 26.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
27. 27.📞 Which of these shows poor call manners? (a) speaking clearly (b) side talk during a call (c) saying your name first (d) camera at eye level
28. 28.True or false: “muting when not talking” shows good call manners. (a) True (b) False
29. 29.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) calling late at night (d) camera at eye level
30. 30.True or false: “camera at eye level” shows good call manners. (a) True (b) False
31. 31.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
32. 32.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) saying bye before ending (b) loud TV behind you (c) “Is this a good time?” (d) saying your name first
34. 34.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
35. 35.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
36. 36.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
37. 37.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
38. 38.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
39. 39.True or false: “calling late at night” shows good call manners. (a) True (b) False
40. 40.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False

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