Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 263 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) camera at the ceiling (d) saying your name first
2. 2.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
3. 3.📞 Which of these shows good call manners? (a) camera at the ceiling (b) camera at eye level (c) eating while on a call (d) side talk during a call
4. 4.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) “Is this a good time?” (d) saying bye before ending
5. 5.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
7. 7.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
8. 8.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
9. 9.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) saying your name first (d) eating while on a call
10. 10.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) hanging up without bye (d) saying your name first
11. 11.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) shouting into the phone (d) camera at eye level
13. 13.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
14. 14.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
15. 15.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
16. 16.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) hanging up without bye (d) calling late at night
17. 17.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
18. 18.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) saying bye before ending (d) hanging up without bye
19. 19.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
20. 20.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) speaking clearly (d) eating while on a call
22. 22.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
23. 23.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) “Is this a good time?” (d) calling late at night
24. 24.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
25. 25.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
26. 26.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) “Is this a good time?” (d) eating while on a call
27. 27.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
28. 28.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) camera at eye level (d) camera at the ceiling
29. 29.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
30. 30.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) calling late at night (d) muting when not talking
32. 32.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) saying bye before ending (d) eating while on a call
33. 33.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
34. 34.📞 Which of these shows good call manners? (a) calling late at night (b) muting when not talking (c) side talk during a call (d) shouting into the phone
35. 35.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) calling late at night (d) eating while on a call
36. 36.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
37. 37.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
38. 38.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
39. 39.True or false: “side talk during a call” shows good call manners. (a) False (b) True
40. 40.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer

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