Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 264 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) a quiet place for calls (d) side talk during a call
2. 2.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) camera at the ceiling (d) “Is this a good time?”
3. 3.True or false: “calling late at night” shows good call manners. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) saying your name first (d) shouting into the phone
5. 5.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
6. 6.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
7. 7.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
8. 8.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
9. 9.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
10. 10.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
11. 11.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
12. 12.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) loud TV behind you (d) a quiet place for calls
13. 13.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.True or false: “saying your name first” shows good call manners. (a) False (b) True
16. 16.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
17. 17.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
18. 18.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) loud TV behind you (d) camera at the ceiling
19. 19.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) camera at the ceiling (d) “Is this a good time?”
20. 20.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
21. 21.📞 Which of these shows good call manners? (a) camera at the ceiling (b) camera at eye level (c) hanging up without bye (d) eating while on a call
22. 22.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) calling late at night (d) saying bye before ending
23. 23.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
24. 24.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) shouting into the phone (c) a quiet place for calls (d) speaking clearly
25. 25.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
26. 26.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
27. 27.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
28. 28.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) eating while on a call (d) a quiet place for calls
29. 29.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) hanging up without bye (c) saying bye before ending (d) speaking clearly
30. 30.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
31. 31.True or false: “calling late at night” shows poor call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
33. 33.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
35. 35.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
36. 36.True or false: “saying your name first” shows poor call manners. (a) True (b) False
37. 37.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
38. 38.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
39. 39.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
40. 40.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye

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