Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 265 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) saying bye before ending (d) eating while on a call
2. 2.True or false: “muting when not talking” shows good call manners. (a) True (b) False
3. 3.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
4. 4.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
5. 5.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
6. 6.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
7. 7.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
8. 8.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
9. 9.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
10. 10.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) shouting into the phone (d) muting when not talking
11. 11.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
12. 12.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) a quiet place for calls (d) “Is this a good time?”
14. 14.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) eating while on a call (d) camera at eye level
15. 15.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
16. 16.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
17. 17.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
18. 18.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
19. 19.True or false: “side talk during a call” shows good call manners. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) speaking clearly (d) muting when not talking
21. 21.📞 Which of these shows good call manners? (a) calling late at night (b) camera at eye level (c) hanging up without bye (d) camera at the ceiling
22. 22.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
23. 23.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
24. 24.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
25. 25.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
26. 26.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) hanging up without bye (d) saying bye before ending
27. 27.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
28. 28.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
29. 29.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) “Is this a good time?” (d) side talk during a call
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) saying your name first (d) loud TV behind you
31. 31.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
32. 32.True or false: “camera at eye level” shows good call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
34. 34.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
35. 35.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
36. 36.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
37. 37.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) saying your name first (d) a quiet place for calls
38. 38.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
39. 39.True or false: “eating while on a call” shows good call manners. (a) True (b) False
40. 40.📞 Which of these shows good call manners? (a) saying your name first (b) eating while on a call (c) camera at the ceiling (d) hanging up without bye

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