Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 266 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) shouting into the phone (c) side talk during a call (d) loud TV behind you
2. 2.📞 Which of these shows good call manners? (a) camera at eye level (b) shouting into the phone (c) eating while on a call (d) calling late at night
3. 3.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
4. 4.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
5. 5.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
6. 6.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) shouting into the phone (d) saying your name first
7. 7.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) side talk during a call (d) “Is this a good time?”
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
10. 10.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
11. 11.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) shouting into the phone (d) muting when not talking
12. 12.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
13. 13.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
14. 14.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
15. 15.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) a quiet place for calls (d) shouting into the phone
16. 16.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
17. 17.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
18. 18.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
20. 20.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
21. 21.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
22. 22.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
23. 23.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
24. 24.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
25. 25.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
27. 27.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
28. 28.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) saying bye before ending (d) hanging up without bye
29. 29.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
31. 31.True or false: “saying your name first” shows good call manners. (a) True (b) False
32. 32.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
33. 33.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) loud TV behind you (d) camera at eye level
34. 34.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
35. 35.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) calling late at night (d) saying your name first
36. 36.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
37. 37.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
38. 38.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
39. 39.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) eating while on a call (d) side talk during a call
40. 40.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer

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