Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 267 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “saying your name first” shows poor call manners. (a) True (b) False
2. 2.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
4. 4.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) muting when not talking (d) loud TV behind you
5. 5.True or false: “eating while on a call” shows good call manners. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) a quiet place for calls (d) side talk during a call
7. 7.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) camera at eye level (c) “Is this a good time?” (d) muting when not talking
8. 8.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) loud TV behind you (d) “Is this a good time?”
9. 9.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
10. 10.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
11. 11.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
12. 12.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
13. 13.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
14. 14.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) camera at eye level (d) saying bye before ending
16. 16.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
17. 17.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
18. 18.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) a quiet place for calls (d) side talk during a call
19. 19.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
20. 20.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) camera at the ceiling (d) speaking clearly
21. 21.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
22. 22.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
23. 23.True or false: “camera at eye level” shows good call manners. (a) True (b) False
24. 24.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
25. 25.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
26. 26.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
27. 27.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) speaking clearly (d) muting when not talking
29. 29.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
30. 30.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
31. 31.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) camera at eye level (d) loud TV behind you
32. 32.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) calling late at night (d) camera at eye level
34. 34.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
35. 35.True or false: “calling late at night” shows poor call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
37. 37.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
38. 38.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
39. 39.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
40. 40.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners

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