Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 268 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
2. 2.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) hanging up without bye (d) calling late at night
4. 4.True or false: “saying your name first” shows poor call manners. (a) True (b) False
5. 5.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
6. 6.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
7. 7.True or false: “speaking clearly” shows good call manners. (a) True (b) False
8. 8.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
9. 9.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) saying bye before ending (d) calling late at night
11. 11.📞 Which of these shows poor call manners? (a) speaking clearly (b) shouting into the phone (c) camera at eye level (d) saying your name first
12. 12.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
14. 14.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
15. 15.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
16. 16.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
17. 17.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
18. 18.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) camera at eye level (d) “Is this a good time?”
19. 19.📞 Which of these shows good call manners? (a) side talk during a call (b) a quiet place for calls (c) hanging up without bye (d) shouting into the phone
20. 20.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
21. 21.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) a quiet place for calls (d) hanging up without bye
22. 22.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
23. 23.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
24. 24.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) loud TV behind you (d) a quiet place for calls
25. 25.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
26. 26.True or false: “muting when not talking” shows good call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
28. 28.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) loud TV behind you (d) speaking clearly
29. 29.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) calling late at night (d) shouting into the phone
30. 30.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
31. 31.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) camera at the ceiling (d) “Is this a good time?”
32. 32.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
33. 33.📞 Which of these shows poor call manners? (a) saying your name first (b) side talk during a call (c) muting when not talking (d) “Is this a good time?”
34. 34.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
35. 35.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
36. 36.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
37. 37.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) shouting into the phone (d) saying bye before ending
38. 38.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
40. 40.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123

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