Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 269 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
2. 2.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) camera at the ceiling (d) saying bye before ending
3. 3.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
4. 4.True or false: “calling late at night” shows good call manners. (a) True (b) False
5. 5.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
6. 6.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
7. 7.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
8. 8.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) speaking clearly (d) loud TV behind you
9. 9.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
10. 10.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
11. 11.True or false: “calling late at night” shows poor call manners. (a) False (b) True
12. 12.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
13. 13.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
14. 14.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
15. 15.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) saying bye before ending (d) calling late at night
16. 16.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) loud TV behind you (d) speaking clearly
17. 17.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
18. 18.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
19. 19.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
20. 20.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
21. 21.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
22. 22.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
23. 23.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
24. 24.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
25. 25.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) saying bye before ending (d) “Is this a good time?”
26. 26.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
27. 27.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
28. 28.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
29. 29.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) saying your name first (d) shouting into the phone
30. 30.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
31. 31.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
32. 32.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) muting when not talking (d) shouting into the phone
33. 33.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
34. 34.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) muting when not talking (d) saying your name first
35. 35.True or false: “speaking clearly” shows good call manners. (a) False (b) True
36. 36.True or false: “camera at eye level” shows good call manners. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) side talk during a call (d) “Is this a good time?”
38. 38.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) speaking clearly (d) muting when not talking
39. 39.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
40. 40.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students