Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 270 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) speaking clearly (b) eating while on a call (c) saying bye before ending (d) a quiet place for calls
2. 2.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) side talk during a call (c) calling late at night (d) shouting into the phone
3. 3.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) a quiet place for calls (d) calling late at night
4. 4.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
5. 5.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
6. 6.📞 Which of these shows good call manners? (a) saying your name first (b) side talk during a call (c) loud TV behind you (d) camera at the ceiling
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
8. 8.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
9. 9.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
10. 10.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
11. 11.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
12. 12.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) speaking clearly (d) camera at the ceiling
13. 13.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
14. 14.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
15. 15.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
16. 16.True or false: “camera at eye level” shows good call manners. (a) True (b) False
17. 17.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) hanging up without bye (d) a quiet place for calls
18. 18.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
19. 19.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
20. 20.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
21. 21.🔍 Which is the odd one out? (a) calling late at night (b) camera at the ceiling (c) eating while on a call (d) “Is this a good time?”
22. 22.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
23. 23.True or false: “calling late at night” shows poor call manners. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) loud TV behind you (d) a quiet place for calls
25. 25.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
26. 26.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
27. 27.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) side talk during a call (c) speaking clearly (d) a quiet place for calls
28. 28.📞 Which of these shows good call manners? (a) camera at the ceiling (b) camera at eye level (c) shouting into the phone (d) hanging up without bye
29. 29.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) speaking clearly (d) camera at the ceiling
30. 30.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
31. 31.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
32. 32.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) “Is this a good time?” (d) camera at the ceiling
33. 33.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
34. 34.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) saying your name first (d) camera at eye level
35. 35.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
36. 36.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
37. 37.📞 Which of these shows poor call manners? (a) speaking clearly (b) shouting into the phone (c) a quiet place for calls (d) muting when not talking
38. 38.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
39. 39.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
40. 40.True or false: “camera at eye level” shows poor call manners. (a) True (b) False

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