Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 28 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
2. 2.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
3. 3.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) side talk during a call (d) eating while on a call
4. 4.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) saying your name first (d) calling late at night
5. 5.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
6. 6.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) speaking clearly (d) eating while on a call
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) saying bye before ending (d) calling late at night
8. 8.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
9. 9.📞 Which of these shows good call manners? (a) saying your name first (b) side talk during a call (c) shouting into the phone (d) hanging up without bye
10. 10.True or false: “eating while on a call” shows good call manners. (a) True (b) False
11. 11.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
12. 12.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) camera at eye level (d) loud TV behind you
13. 13.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) your own mood (d) only the time
14. 14.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) side talk during a call (d) shouting into the phone
15. 15.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) a quiet place for calls (d) side talk during a call
16. 16.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) saying your name first (d) side talk during a call
17. 17.True or false: “calling late at night” shows good call manners. (a) False (b) True
18. 18.📞 Which of these shows poor call manners? (a) hanging up without bye (b) muting when not talking (c) “Is this a good time?” (d) saying your name first
19. 19.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
20. 20.🔍 Which is the odd one out? (a) calling late at night (b) camera at the ceiling (c) side talk during a call (d) saying bye before ending
21. 21.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
22. 22.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
23. 23.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
24. 24.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
25. 25.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
26. 26.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) shouting into the phone (c) hanging up without bye (d) calling late at night
27. 27.📞 Which of these shows poor call manners? (a) calling late at night (b) “Is this a good time?” (c) saying your name first (d) speaking clearly
28. 28.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
29. 29.📞 Which of these shows good call manners? (a) camera at eye level (b) eating while on a call (c) hanging up without bye (d) loud TV behind you
30. 30.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) “Is this a good time?” (d) eating while on a call
31. 31.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
32. 32.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
33. 33.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
34. 34.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
35. 35.📞 Which of these shows good call manners? (a) saying bye before ending (b) eating while on a call (c) calling late at night (d) shouting into the phone
36. 36.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
37. 37.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
38. 38.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
39. 39.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
40. 40.True or false: “saying your name first” shows good call manners. (a) False (b) True

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