Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 271 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
2. 2.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) eating while on a call (d) “Is this a good time?”
3. 3.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
4. 4.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
5. 5.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
6. 6.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
7. 7.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
8. 8.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) eating while on a call (d) side talk during a call
9. 9.True or false: “eating while on a call” shows good call manners. (a) False (b) True
10. 10.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
11. 11.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
12. 12.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
13. 13.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) saying your name first (d) eating while on a call
14. 14.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
15. 15.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
16. 16.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
17. 17.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) “Is this a good time?” (d) eating while on a call
18. 18.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) hanging up without bye (d) loud TV behind you
19. 19.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
20. 20.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) camera at the ceiling (d) saying your name first
21. 21.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
22. 22.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
23. 23.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
24. 24.True or false: “camera at eye level” shows good call manners. (a) False (b) True
25. 25.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) calling late at night (d) a quiet place for calls
26. 26.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
27. 27.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) eating while on a call (d) shouting into the phone
28. 28.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) “Is this a good time?” (d) a quiet place for calls
29. 29.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
30. 30.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
31. 31.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
32. 32.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
33. 33.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
35. 35.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) saying your name first (d) muting when not talking
36. 36.True or false: “speaking clearly” shows good call manners. (a) True (b) False
37. 37.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
38. 38.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) muting when not talking (d) a quiet place for calls
39. 39.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
40. 40.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners

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