Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 272 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
2. 2.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
3. 3.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
4. 4.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
5. 5.True or false: “saying your name first” shows good call manners. (a) True (b) False
6. 6.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
7. 7.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying bye before ending (c) saying your name first (d) “Is this a good time?”
9. 9.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
11. 11.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
12. 12.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
13. 13.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) speaking clearly (d) shouting into the phone
14. 14.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
15. 15.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) saying your name first (d) a quiet place for calls
17. 17.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
18. 18.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
19. 19.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
20. 20.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) hanging up without bye (d) camera at eye level
21. 21.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
22. 22.📞 Which of these shows poor call manners? (a) shouting into the phone (b) speaking clearly (c) muting when not talking (d) “Is this a good time?”
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) saying bye before ending (d) eating while on a call
24. 24.📞 Which of these shows poor call manners? (a) saying bye before ending (b) loud TV behind you (c) camera at eye level (d) a quiet place for calls
25. 25.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
26. 26.True or false: “calling late at night” shows poor call manners. (a) True (b) False
27. 27.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) saying bye before ending (d) side talk during a call
29. 29.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) eating while on a call (d) “Is this a good time?”
30. 30.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) saying your name first (d) side talk during a call
31. 31.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
32. 32.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
33. 33.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
34. 34.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
35. 35.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) muting when not talking (d) side talk during a call
36. 36.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
37. 37.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
38. 38.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
39. 39.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
40. 40.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) “Is this a good time?” (d) loud TV behind you

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