Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 273 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) eating while on a call (d) loud TV behind you
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
3. 3.True or false: “eating while on a call” shows good call manners. (a) False (b) True
4. 4.📞 Which of these shows good call manners? (a) hanging up without bye (b) muting when not talking (c) calling late at night (d) shouting into the phone
5. 5.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
6. 6.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
10. 10.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) speaking clearly (d) eating while on a call
11. 11.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) hang up at once (d) “Who cares?”
12. 12.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) calling late at night (d) “Is this a good time?”
13. 13.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) hanging up without bye (d) eating while on a call
14. 14.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
15. 15.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
16. 16.📞 Which of these shows poor call manners? (a) speaking clearly (b) side talk during a call (c) a quiet place for calls (d) saying your name first
17. 17.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) saying bye before ending (d) loud TV behind you
19. 19.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
20. 20.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
21. 21.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
22. 22.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
23. 23.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) camera at the ceiling (d) “Is this a good time?”
24. 24.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
25. 25.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
26. 26.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
27. 27.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
28. 28.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
29. 29.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
30. 30.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
31. 31.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
32. 32.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) saying your name first (d) calling late at night
33. 33.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
34. 34.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
35. 35.True or false: “speaking clearly” shows good call manners. (a) False (b) True
36. 36.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
37. 37.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) hanging up without bye (d) a quiet place for calls
39. 39.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) hanging up without bye (d) camera at eye level
40. 40.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) hanging up without bye (d) camera at eye level

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