Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 274 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
2. 2.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
4. 4.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
5. 5.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) calling late at night (d) eating while on a call
6. 6.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
7. 7.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
8. 8.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
9. 9.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
10. 10.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) shouting into the phone (d) calling late at night
12. 12.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
13. 13.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) loud TV behind you (d) camera at eye level
14. 14.True or false: “speaking clearly” shows good call manners. (a) False (b) True
15. 15.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
16. 16.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
17. 17.📞 Which of these shows poor call manners? (a) side talk during a call (b) a quiet place for calls (c) saying your name first (d) camera at eye level
18. 18.True or false: “saying your name first” shows poor call manners. (a) True (b) False
19. 19.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
20. 20.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
21. 21.True or false: “eating while on a call” shows good call manners. (a) False (b) True
22. 22.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) shouting into the phone (d) saying your name first
24. 24.True or false: “muting when not talking” shows good call manners. (a) True (b) False
25. 25.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) saying bye before ending (d) side talk during a call
26. 26.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) calling late at night (d) eating while on a call
28. 28.📞 Which of these shows good call manners? (a) side talk during a call (b) a quiet place for calls (c) loud TV behind you (d) eating while on a call
29. 29.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) hang up at once (d) “Who cares?”
30. 30.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
31. 31.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) loud TV behind you (d) eating while on a call
32. 32.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) “Is this a good time?” (d) camera at eye level
33. 33.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
34. 34.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
35. 35.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) saying your name first (d) a quiet place for calls
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) a quiet place for calls (d) saying your name first
38. 38.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
39. 39.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) muting when not talking (d) shouting into the phone
40. 40.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False

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