Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 275 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) side talk during a call (b) muting when not talking (c) hanging up without bye (d) shouting into the phone
2. 2.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
3. 3.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
4. 4.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) “Is this a good time?” (d) muting when not talking
5. 5.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
6. 6.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
7. 7.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
8. 8.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) shout over the noise (d) leave the class
9. 9.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
10. 10.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) eating while on a call (d) a quiet place for calls
11. 11.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
12. 12.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
13. 13.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) a quiet place for calls (d) saying bye before ending
15. 15.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) camera at eye level (d) side talk during a call
16. 16.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
17. 17.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) calling late at night (d) camera at eye level
18. 18.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
19. 19.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
21. 21.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
22. 22.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
23. 23.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
24. 24.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
25. 25.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying bye before ending (c) calling late at night (d) loud TV behind you
26. 26.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
27. 27.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
28. 28.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
30. 30.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
31. 31.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
32. 32.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
33. 33.True or false: “camera at eye level” shows good call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) eating while on a call (d) side talk during a call
35. 35.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) muting when not talking (d) calling late at night
36. 36.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) hanging up without bye (d) loud TV behind you
37. 37.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) speaking clearly (d) saying your name first
38. 38.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) a quiet place for calls (d) shouting into the phone
40. 40.True or false: “camera at eye level” shows poor call manners. (a) True (b) False

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