Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 276 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
3. 3.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) camera at the ceiling (d) muting when not talking
5. 5.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
6. 6.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
8. 8.📞 Which of these shows good call manners? (a) loud TV behind you (b) “Is this a good time?” (c) eating while on a call (d) side talk during a call
9. 9.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
10. 10.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) eating while on a call (d) saying bye before ending
11. 11.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “He’s out. Bye.” (d) “Who cares?”
13. 13.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
14. 14.📞 Which of these shows good call manners? (a) side talk during a call (b) speaking clearly (c) eating while on a call (d) calling late at night
15. 15.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) speaking clearly (d) loud TV behind you
16. 16.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
17. 17.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
18. 18.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
19. 19.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
20. 20.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) side talk during a call (d) speaking clearly
21. 21.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) camera at eye level (d) camera at the ceiling
22. 22.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
23. 23.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
24. 24.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
25. 25.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
26. 26.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) saying your name first (d) a quiet place for calls
27. 27.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
28. 28.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
29. 29.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
30. 30.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) hanging up without bye (d) side talk during a call
31. 31.📞 Which of these shows good call manners? (a) hanging up without bye (b) a quiet place for calls (c) calling late at night (d) side talk during a call
32. 32.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
33. 33.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
34. 34.📞 Which of these shows poor call manners? (a) eating while on a call (b) muting when not talking (c) speaking clearly (d) camera at eye level
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) “Is this a good time?” (d) loud TV behind you
36. 36.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
37. 37.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
38. 38.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
39. 39.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
40. 40.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners

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