Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 277 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
3. 3.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) eating while on a call (d) a quiet place for calls
4. 4.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
5. 5.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
6. 6.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) side talk during a call (d) speaking clearly
8. 8.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) saying your name first (d) shouting into the phone
9. 9.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
10. 10.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
11. 11.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) shouting into the phone (d) a quiet place for calls
12. 12.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) muting when not talking (d) calling late at night
14. 14.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
15. 15.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
16. 16.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
17. 17.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) muting when not talking (d) hanging up without bye
18. 18.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
19. 19.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) camera at the ceiling (d) saying your name first
20. 20.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
21. 21.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
22. 22.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
23. 23.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
24. 24.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) shouting into the phone (d) muting when not talking
25. 25.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
26. 26.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
27. 27.📞 Which of these shows good call manners? (a) saying bye before ending (b) hanging up without bye (c) calling late at night (d) side talk during a call
28. 28.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
29. 29.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
30. 30.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
31. 31.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
32. 32.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
33. 33.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) a quiet place for calls (d) calling late at night
34. 34.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
35. 35.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) eating while on a call (d) “Is this a good time?”
36. 36.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
37. 37.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
38. 38.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
39. 39.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
40. 40.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”

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