Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 278 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) eating while on a call (d) saying your name first
2. 2.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
3. 3.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
4. 4.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
5. 5.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
6. 6.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
7. 7.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
8. 8.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
9. 9.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
10. 10.True or false: “muting when not talking” shows good call manners. (a) True (b) False
11. 11.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
12. 12.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) eating while on a call (d) speaking clearly
13. 13.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
14. 14.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
15. 15.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) shouting into the phone (d) “Is this a good time?”
16. 16.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
17. 17.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) saying bye before ending (d) shouting into the phone
18. 18.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
19. 19.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
20. 20.True or false: “saying your name first” shows good call manners. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) shouting into the phone (d) calling late at night
22. 22.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) hanging up without bye (d) muting when not talking
23. 23.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
24. 24.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
25. 25.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
26. 26.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
27. 27.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
28. 28.True or false: “eating while on a call” shows good call manners. (a) True (b) False
29. 29.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) side talk during a call (b) camera at eye level (c) a quiet place for calls (d) saying your name first
31. 31.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
32. 32.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
33. 33.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) camera at eye level (d) eating while on a call
34. 34.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
35. 35.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) muting when not talking (d) eating while on a call
36. 36.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
37. 37.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
39. 39.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
40. 40.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called

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