Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 279 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
2. 2.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
3. 3.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
4. 4.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
5. 5.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) eating while on a call (d) camera at eye level
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
8. 8.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
9. 9.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
10. 10.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
11. 11.True or false: “calling late at night” shows good call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
13. 13.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying your name first (c) hanging up without bye (d) eating while on a call
14. 14.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
15. 15.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying your name first (c) speaking clearly (d) “Is this a good time?”
16. 16.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
17. 17.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
18. 18.True or false: “side talk during a call” shows good call manners. (a) False (b) True
19. 19.📞 Which of these shows poor call manners? (a) saying your name first (b) calling late at night (c) saying bye before ending (d) camera at eye level
20. 20.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) “Is this a good time?” (d) saying bye before ending
21. 21.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) muting when not talking (d) hanging up without bye
22. 22.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
23. 23.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
24. 24.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
25. 25.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) speaking clearly (d) camera at eye level
26. 26.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) muting when not talking (d) camera at the ceiling
27. 27.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) saying your name first (d) hanging up without bye
29. 29.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
30. 30.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
31. 31.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at the ceiling (c) saying your name first (d) camera at eye level
32. 32.True or false: “calling late at night” shows poor call manners. (a) True (b) False
33. 33.True or false: “camera at eye level” shows good call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
35. 35.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) saying bye before ending (d) eating while on a call
36. 36.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
37. 37.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
38. 38.📞 Which of these shows good call manners? (a) side talk during a call (b) muting when not talking (c) eating while on a call (d) camera at the ceiling
39. 39.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) calling late at night (d) eating while on a call
40. 40.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) calling late at night (d) a quiet place for calls

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