Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 280 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
2. 2.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
3. 3.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
4. 4.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
5. 5.📞 Which of these shows good call manners? (a) calling late at night (b) saying your name first (c) side talk during a call (d) eating while on a call
6. 6.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) saying your name first (d) camera at eye level
7. 7.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
8. 8.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) eating while on a call (d) camera at eye level
9. 9.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) hanging up without bye (d) eating while on a call
10. 10.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
11. 11.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
12. 12.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
13. 13.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
14. 14.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
15. 15.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
16. 16.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
17. 17.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
18. 18.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) calling late at night (c) speaking clearly (d) saying your name first
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) muting when not talking (d) camera at the ceiling
20. 20.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
21. 21.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
22. 22.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
23. 23.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
24. 24.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
25. 25.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) saying bye before ending (d) hanging up without bye
26. 26.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
27. 27.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying your name first (c) camera at eye level (d) a quiet place for calls
28. 28.📞 Which of these shows poor call manners? (a) speaking clearly (b) eating while on a call (c) muting when not talking (d) saying bye before ending
29. 29.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
30. 30.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) saying bye before ending (d) camera at the ceiling
31. 31.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) speaking clearly (d) saying bye before ending
32. 32.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
33. 33.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
34. 34.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
35. 35.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
36. 36.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
37. 37.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
38. 38.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
39. 39.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
40. 40.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) loud TV behind you (c) saying bye before ending (d) speaking clearly

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