Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 29 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) side talk during a call (d) “Is this a good time?”
2. 2.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) eating while on a call (d) speaking clearly
3. 3.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
4. 4.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
5. 5.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
6. 6.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
7. 7.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
8. 8.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
9. 9.True or false: “saying your name first” shows good call manners. (a) True (b) False
10. 10.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
11. 11.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
13. 13.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
14. 14.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) loud TV behind you (d) speaking clearly
16. 16.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
18. 18.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) “Is this a good time?” (d) loud TV behind you
19. 19.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
20. 20.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
21. 21.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) a quiet place for calls (d) camera at the ceiling
22. 22.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
23. 23.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) muting when not talking (d) hanging up without bye
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
25. 25.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
26. 26.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
27. 27.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
28. 28.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
30. 30.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
31. 31.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
32. 32.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) calling late at night (d) muting when not talking
33. 33.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
34. 34.📞 Which of these shows good call manners? (a) eating while on a call (b) muting when not talking (c) loud TV behind you (d) shouting into the phone
35. 35.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) saying your name first (d) shouting into the phone
36. 36.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
37. 37.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
38. 38.True or false: “eating while on a call” shows good call manners. (a) False (b) True
39. 39.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
40. 40.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students