Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 281 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) speaking clearly (d) eating while on a call
2. 2.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
3. 3.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
4. 4.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
5. 5.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
8. 8.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) shouting into the phone (d) eating while on a call
9. 9.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) a quiet place for calls (d) shouting into the phone
10. 10.📞 Which of these shows poor call manners? (a) saying bye before ending (b) loud TV behind you (c) muting when not talking (d) saying your name first
11. 11.True or false: “calling late at night” shows poor call manners. (a) True (b) False
12. 12.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
13. 13.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) muting when not talking (d) eating while on a call
15. 15.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
16. 16.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
17. 17.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
18. 18.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
19. 19.📞 Which of these shows poor call manners? (a) eating while on a call (b) camera at eye level (c) speaking clearly (d) muting when not talking
20. 20.True or false: “muting when not talking” shows good call manners. (a) True (b) False
21. 21.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
22. 22.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) eating while on a call (d) a quiet place for calls
23. 23.🔍 Which is the odd one out? (a) saying bye before ending (b) a quiet place for calls (c) loud TV behind you (d) muting when not talking
24. 24.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) speaking clearly (d) camera at eye level
25. 25.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) hanging up without bye (d) side talk during a call
26. 26.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
28. 28.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
29. 29.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
30. 30.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
31. 31.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at eye level (c) eating while on a call (d) shouting into the phone
32. 32.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) camera at eye level (d) calling late at night
33. 33.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
34. 34.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
35. 35.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
36. 36.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
38. 38.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) saying bye before ending (d) camera at the ceiling
39. 39.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
40. 40.📞 Which of these shows poor call manners? (a) shouting into the phone (b) camera at eye level (c) saying bye before ending (d) muting when not talking

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