Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 282 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) a quiet place for calls (b) side talk during a call (c) camera at the ceiling (d) shouting into the phone
2. 2.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
3. 3.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
4. 4.📞 Which of these shows good call manners? (a) speaking clearly (b) eating while on a call (c) hanging up without bye (d) side talk during a call
5. 5.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
6. 6.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
7. 7.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
8. 8.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
9. 9.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) a quiet place for calls (d) calling late at night
10. 10.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
11. 11.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
12. 12.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
14. 14.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) eating while on a call (d) speaking clearly
15. 15.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
16. 16.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
17. 17.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
18. 18.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) hanging up without bye (d) speaking clearly
19. 19.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) hanging up without bye (d) camera at eye level
20. 20.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
21. 21.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) shouting into the phone (d) saying your name first
22. 22.📞 Which of these shows poor call manners? (a) saying bye before ending (b) calling late at night (c) muting when not talking (d) camera at eye level
23. 23.📞 Which of these shows poor call manners? (a) saying your name first (b) shouting into the phone (c) camera at eye level (d) a quiet place for calls
24. 24.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
25. 25.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
26. 26.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
27. 27.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
28. 28.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
29. 29.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
30. 30.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
31. 31.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) loud TV behind you (d) saying bye before ending
33. 33.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) saying bye before ending (d) hanging up without bye
34. 34.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
35. 35.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) camera at eye level (d) saying bye before ending
36. 36.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at eye level (c) camera at the ceiling (d) eating while on a call
37. 37.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) muting when not talking (d) saying your name first
38. 38.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
39. 39.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) hanging up without bye (d) shouting into the phone
40. 40.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True

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