Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 285 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) shouting into the phone (d) speaking clearly
2. 2.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
3. 3.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
4. 4.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
5. 5.📞 Which of these shows poor call manners? (a) saying bye before ending (b) side talk during a call (c) a quiet place for calls (d) speaking clearly
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
7. 7.True or false: “calling late at night” shows poor call manners. (a) False (b) True
8. 8.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
9. 9.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) “Is this a good time?” (d) eating while on a call
10. 10.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
11. 11.📞 Which of these shows poor call manners? (a) calling late at night (b) muting when not talking (c) camera at eye level (d) speaking clearly
12. 12.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) shouting into the phone (d) muting when not talking
13. 13.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) speaking clearly (d) camera at the ceiling
14. 14.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
16. 16.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
17. 17.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
18. 18.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
19. 19.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
20. 20.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
21. 21.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
22. 22.📞 Which of these shows poor call manners? (a) camera at eye level (b) hanging up without bye (c) speaking clearly (d) muting when not talking
23. 23.True or false: “speaking clearly” shows good call manners. (a) False (b) True
24. 24.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) side talk during a call (d) speaking clearly
25. 25.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
26. 26.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
27. 27.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
28. 28.True or false: “calling late at night” shows good call manners. (a) False (b) True
29. 29.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
30. 30.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
31. 31.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
32. 32.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
33. 33.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
34. 34.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
35. 35.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
36. 36.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
37. 37.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
38. 38.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) saying bye before ending (d) a quiet place for calls
40. 40.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True

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