Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 286 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) calling late at night (d) muting when not talking
2. 2.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
3. 3.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) saying your name first (d) speaking clearly
4. 4.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
5. 5.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) a quiet place for calls (d) camera at the ceiling
6. 6.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) loud TV behind you (d) saying your name first
7. 7.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
8. 8.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at eye level (c) shouting into the phone (d) side talk during a call
9. 9.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
10. 10.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
11. 11.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
12. 12.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
13. 13.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
14. 14.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
15. 15.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
16. 16.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) shouting into the phone (d) muting when not talking
17. 17.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
19. 19.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
20. 20.📞 Which of these shows poor call manners? (a) eating while on a call (b) camera at eye level (c) muting when not talking (d) speaking clearly
21. 21.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) loud TV behind you (d) “Is this a good time?”
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
23. 23.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying your name first (c) muting when not talking (d) speaking clearly
24. 24.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) eating while on a call (d) speaking clearly
25. 25.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
26. 26.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
27. 27.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
28. 28.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
29. 29.📞 Which of these shows good call manners? (a) side talk during a call (b) saying bye before ending (c) eating while on a call (d) camera at the ceiling
30. 30.📞 Which of these shows good call manners? (a) a quiet place for calls (b) eating while on a call (c) shouting into the phone (d) calling late at night
31. 31.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
32. 32.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
33. 33.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
34. 34.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) camera at the ceiling (d) saying your name first
35. 35.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying your name first (c) speaking clearly (d) saying bye before ending
36. 36.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
37. 37.True or false: “calling late at night” shows poor call manners. (a) False (b) True
38. 38.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
39. 39.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) “Is this a good time?” (d) camera at the ceiling
40. 40.📞 Which of these shows good call manners? (a) speaking clearly (b) hanging up without bye (c) eating while on a call (d) shouting into the phone

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