Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 287 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) camera at eye level (b) eating while on a call (c) hanging up without bye (d) shouting into the phone
2. 2.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) calling late at night (d) muting when not talking
3. 3.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
4. 4.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) eating while on a call (d) “Is this a good time?”
5. 5.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
6. 6.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) camera at eye level (d) shouting into the phone
7. 7.True or false: “muting when not talking” shows good call manners. (a) False (b) True
8. 8.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
9. 9.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
10. 10.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
11. 11.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
12. 12.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) shouting into the phone (d) saying bye before ending
13. 13.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
14. 14.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) muting when not talking (d) camera at eye level
16. 16.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
17. 17.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
18. 18.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
19. 19.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) saying bye before ending (d) hanging up without bye
20. 20.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
21. 21.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
22. 22.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) side talk during a call (d) camera at the ceiling
23. 23.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at eye level (c) calling late at night (d) shouting into the phone
24. 24.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
25. 25.📞 Which of these shows good call manners? (a) side talk during a call (b) “Is this a good time?” (c) hanging up without bye (d) eating while on a call
26. 26.True or false: “saying your name first” shows good call manners. (a) True (b) False
27. 27.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
28. 28.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
29. 29.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
30. 30.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
31. 31.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying your name first (c) calling late at night (d) eating while on a call
32. 32.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
33. 33.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
34. 34.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
35. 35.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
36. 36.📞 Which of these shows poor call manners? (a) side talk during a call (b) a quiet place for calls (c) saying your name first (d) “Is this a good time?”
37. 37.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) eating while on a call (d) camera at eye level
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) eating while on a call (d) a quiet place for calls
39. 39.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
40. 40.True or false: “side talk during a call” shows good call manners. (a) False (b) True

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students