Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 288 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) hanging up without bye (d) camera at eye level
2. 2.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
3. 3.True or false: “saying your name first” shows poor call manners. (a) True (b) False
4. 4.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
5. 5.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
6. 6.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
7. 7.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
8. 8.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
9. 9.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
10. 10.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
11. 11.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
12. 12.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) saying bye before ending (d) side talk during a call
13. 13.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) camera at the ceiling (d) “Is this a good time?”
14. 14.📞 Which of these shows good call manners? (a) calling late at night (b) saying your name first (c) camera at the ceiling (d) shouting into the phone
15. 15.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
16. 16.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) hanging up without bye (d) “Is this a good time?”
17. 17.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
18. 18.📞 Which of these shows poor call manners? (a) hanging up without bye (b) “Is this a good time?” (c) a quiet place for calls (d) speaking clearly
19. 19.True or false: “calling late at night” shows poor call manners. (a) True (b) False
20. 20.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) side talk during a call (d) muting when not talking
21. 21.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
22. 22.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) side talk during a call (d) hanging up without bye
23. 23.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
24. 24.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) side talk during a call (d) a quiet place for calls
25. 25.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
26. 26.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
27. 27.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
28. 28.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
29. 29.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
30. 30.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
31. 31.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) calling late at night (d) a quiet place for calls
32. 32.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
33. 33.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
34. 34.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) a quiet place for calls (d) loud TV behind you
36. 36.📞 Which of these shows poor call manners? (a) speaking clearly (b) loud TV behind you (c) saying your name first (d) a quiet place for calls
37. 37.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
38. 38.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
39. 39.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
40. 40.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) saying bye before ending (d) shouting into the phone

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