Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 289 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) saying bye before ending (d) calling late at night
2. 2.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
3. 3.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
4. 4.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
5. 5.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
6. 6.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) hanging up without bye (d) saying bye before ending
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
8. 8.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
9. 9.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
10. 10.True or false: “camera at eye level” shows good call manners. (a) True (b) False
11. 11.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
12. 12.🔍 Which is the odd one out? (a) side talk during a call (b) saying bye before ending (c) a quiet place for calls (d) saying your name first
13. 13.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) saying your name first (d) loud TV behind you
14. 14.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) a quiet place for calls (d) side talk during a call
15. 15.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) camera at the ceiling (d) “Is this a good time?”
16. 16.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
17. 17.True or false: “calling late at night” shows poor call manners. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) side talk during a call (d) eating while on a call
19. 19.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
20. 20.📞 Which of these shows good call manners? (a) camera at eye level (b) side talk during a call (c) loud TV behind you (d) shouting into the phone
21. 21.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
22. 22.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
23. 23.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) your own mood (d) only the time
24. 24.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
25. 25.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) camera at the ceiling (d) muting when not talking
26. 26.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
27. 27.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
28. 28.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
29. 29.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
30. 30.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
31. 31.📞 Which of these shows poor call manners? (a) speaking clearly (b) eating while on a call (c) saying your name first (d) camera at eye level
32. 32.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
33. 33.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) side talk during a call (c) saying your name first (d) “Is this a good time?”
34. 34.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
35. 35.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
36. 36.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
37. 37.True or false: “saying your name first” shows poor call manners. (a) True (b) False
38. 38.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
39. 39.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
40. 40.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) speaking clearly (d) calling late at night

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